IDEXX Laboratories, Inc. Privacy Policy Statement

At IDEXX, we respect the privacy of our customers and visitors to our websites, and we strive to keep all personal information secure and confidential. Accordingly, we have adopted a privacy policy described in this statement. IDEXX complies with the US-EU Safe Harbour Framework and the US-Swiss Safe Harbour Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland. IDEXX has certified that it adheres to the Safe Harbour Privacy Principles. To learn more about the Safe Harbour programme, and to view IDEXX’s certification, please visit Please note that your information may be processed in countries other than your country of residence and may be transferred to, processed in or shared within the United States, countries of the European Union or elsewhere.

1. Notice

This policy tells you, among other things, what information we gather from you and how we may use or disclose that information, and describes our efforts to protect it. Please read this policy carefully and feel free to contact us at the following addresses or numbers if you have any questions regarding its contents or concerns about our use of your information:

  • Email:
  • Phone: 1-888-557-6518
  • Fax: 1-888-557-6518 (Attention: Chief Privacy Officer)
  • Mail: IDEXX Laboratories Inc., Attention: Chief Privacy Officer, One IDEXX Drive, Westbrook, Maine 04092, U.S.A.
Categories of Information Collected

We may collect a variety of personal information about you in connection with the offer and sale of our products and services, including (1) information we receive directly from you via our websites (“Websites”), applications, surveys or other forms, such as name, address, credit card number, bank account information (if you opt for direct debit) and other contact information; (2) information about your transactions with us, such as account activity records, including purchases of various products and services; (3) publicly available information we collect from third parties, including demographic or business information, as well as preferences and opinions regarding various topics; and (4) information we receive from a consumer reporting agency in connection with your application for credit, which may include account information and/or consumer credit information.

Information Collected via IDEXX Websites

In connection with your use of one of our Websites, we may ask for and collect a variety of information from and about you. Information may be collected and maintained directly by IDEXX, an IDEXX subsidiary or by a service contractor operating under our instructions and subject to this privacy policy. Consent to the collection and use of your personal information will be implied through the provision of personal information to IDEXX through our Websites for purchases, services, requests and/or any other purpose.

Technical Information

The Internet Protocol (IP) address that has been assigned to your computer or network by your Internet service provider (ISP) is recognised by our Websites and a variety of other technical information, such as browser type and connection speed, is also collected.

Registration Information

If you register, sign up for a service or contact us via email or our Websites, your individually identifiable email address or other personally identifiable information will be collected and stored. This registration information may include your name, address, telephone number, fax number, email address, information about your company or organisation and other information needed for a particular IDEXX programme, promotion or service.

Credit Card Information

If you purchase products or services through IDEXX Online Orders, the credit card information you submit through IDEXX Online Orders, such as name, address, credit card number and verification number, goes directly to a third-party payment processor. IDEXX does not store or retain credit card information submitted through IDEXX Online Orders.

About Cookies

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They help users navigate websites efficiently and enable certain website functionality. Cookies are also used by web developers to measure how you use the website so it can be updated and improved based on your needs. Due to their core role of enhancing and enabling website functionality, you may lose certain functionality if you choose to disable cookies.

Cookies from IDEXX websites
IDEXX Cookies

IDEXX cookies are used to remember the selections or preferences that you have made, thereby improving your user experience with the IDEXX website. These cookies allows us to authenticate users of certain IDEXX web applications, to customise a particular user’s experience, to remember if you have accepted our use of cookies on your device, and to perform other personalisation functions. We may also use these cookies to learn more about how users navigate through our sites. If you disable the IDEXX cookies, you may still use the IDEXX website but may not have access to or use of certain services. To opt out of being tracked by IDEXX cookies across all websites, see How to disable or delete cookies below.

Google Analytics Cookies

Google Analytics cookies (for example, utma, utmb, utmc, utmz, utmv) collect aggregated information about how visitors use our website; for instance, how many unique visitors we have to our sites, what pages on our website you visit, how long you are on our websites, and how you got here, whether via a direct method, a referring link, a website search or a campaign such as an ad or an email link. The data is then aggregated to help us understand how visitors are using our site so that we can create a better experience for you. Information collected from Google Analytics cookies may be transmitted to and stored by Google and is subject to Google’s Privacy Policy. To opt out of being tracked by Google Analytics across all of our websites, see How to disable or delete cookies below.

How to disable or delete cookies

Information on deleting or controlling cookies is available at Please note that by deleting cookies or disabling future cookies you may be prevented from utilising certain website functionality. If you want to restrict or block the cookies placed on your computer or device, you'll need to refer to your website browser settings to change settings or block cookies.

Google Analytics is a trademark of Google Inc.
Use of Information

IDEXX uses your personal information solely to respond to your request for products, services or information; to fulfil our obligations to you under orders or contracts; to arrange for and process payments owed by you in connection with orders or contracts; or for internal purposes, including without limitation, marketing, promotions, customer support, Website administration and feedback purposes. If at any time you supply a postal address, telephone or fax number or email address to us, you may receive, if permitted under applicable law, periodic mail, telephone calls, faxes or emails, whichever the case may be, with information on new IDEXX products and services or upcoming events. We may also aggregate statistics that we gather about customers, sales or Website traffic and provide this information to third parties on a non-personally identifiable (aggregated) basis.

Disclosure of Information

Information may be exchanged among IDEXX, its subsidiaries and service providers as needed for business purposes, such as account administration, customer service, transaction processing, consumer reporting, processing and delivery of account statements, research and analysis and delivery of products and services. IDEXX will use contractual or other measures to require service providers to maintain a level of privacy protection comparable to our own practices. IDEXX may also share information with joint marketing partners to present certain offers to you, but these parties will only be able to access and use your personal information for this limited purpose. In addition, if you opt for direct debit as a payment method, we will share certain personal information with your financial institution in order to arrange for payment. IDEXX does not sell email addresses, telephone or fax numbers or other personally identifiable information to other companies. We may disclose information to fulfil certain legal and regulatory requirements if we believe that such disclosure is legally required or necessary to protect our legal rights or the rights of others or to prevent harm or in accordance with your instructions.

2. Choice

If you object to the use by IDEXX, its subsidiaries or service providers of your personal information for the purposes described above, or if you do not wish to receive mail, email, telephone calls or faxes about IDEXX products or services, you may request IDEXX to stop such use, mail or telephone calls by notifying the Chief Privacy Officer at or at an address or telephone or fax number specified above. Emails sent on our behalf include instructions for unsubscribing from our email distribution lists.

3. Access and Update

At any time after you have submitted personally identifiable information to us, you may contact us at or at an address or telephone or fax number specified above to request access to information we have collected regarding you or your business or to notify us of changes to such information. If you request any such changes, we will contact you by email or fax to confirm those changes. Once confirmed, any new item or information will replace the corresponding information previously provided.

4. Security

We use commercially reasonable physical, procedural and technical safeguards to deter unauthorised access, destruction, use, modification or disclosure of individually identifiable information. We instruct our employees that information must be handled in accordance with this privacy policy, and any misuse by employees is subject to disciplinary action. If you provide any information to parties who operate websites that are linked to or from our site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites’ policies before revealing any sensitive or personal information. Regardless of the precautions taken by you or us, “perfect security” does not exist. We cannot ensure or warrant the security of any information you transmit to us, and you transmit sensitive information at your own risk.

5. Enforcement

We have implemented a self-assessment process to verify adherence to the terms of this policy. If you have any complaints regarding our use and/or disclosure of your personal information, please contact our Chief Privacy Officer through the contact information provide above. We will investigate and attempt to resolve complaints and disputes by reference to the principles contained in this policy. If we are unable to resolve the dispute, we have agreed to cooperate with the dispute resolution procedures provided by the Data Protection Panel established by the EU Data Protection Authorities for disputes received from the EU or EEA, and by the Swiss Federal Data Protection and Information Commissioner for disputes received from Switzerland. You may send your complaint to the Data Protection Panel secretariat at the following address: European Commission, Directorate General Justice, Data Protection Panel, B-1049 Brussels, Belgium; Telephone: +32 2 299 11 11; Fax: +32 2 298 80 94; Email:

Changes to Privacy Policy

It may be necessary from time to time for us to modify this policy to reflect changes in the way we collect and use information or changes in privacy-related laws, regulations and industry standards. We will provide reasonable notice of material changes to this policy, including via links posted on IDEXX Websites. Visitors should view this page from time to time to review the then-current policy.


This site is administered and maintained by IDEXX Laboratories, Inc., of Westbrook, Maine, USA. Use of this site is governed by the Terms of Use and indicates acceptance of such terms.

Last updated: 28 March 2014